Because catering requires advance planning, purchasing, and staffing, all orders are subject to the following cancellation and refund terms.
Order confirmation
- A signed agreement and deposit are required to secure your event date.
- Final guest count and menu selections are due by the deadline outlined in your proposal.
Cancellations
- More than 7 days before the event: Any payments made may be refunded minus the non-refundable deposit.
- 3 to 7 days before the event: 50% of the total order is non-refundable.
- Less than 72 hours before the event: The order is non-refundable, as food has been purchased and preparation has begun.
Day-of cancellations
- Cancellations made on the event date are non-refundable.
Reductions in guest count
- Reductions made after the final count deadline cannot be refunded.
- Increases may be accommodated based on availability and may result in additional charges.
Refund method
- Approved refunds will be issued to the original form of payment within 7 to 10 business days.
Weather, venue, or client-related issues
- Refunds are not provided for issues outside of our control, including weather conditions, venue access delays, or changes initiated by the client.
Food safety and quality
- Refunds will not be issued for food that is refused, discarded, or not consumed after delivery if it meets agreed-upon specifications.